Contemporary trends in customer relations show that end users prefer to locate and resolve problems on their own, instead of resorting to the company’s assistance. One of the most common ways to promote self-service is to provide customers with fast and limitless access to information by developing a knowledge base. Recent studies have indicated that […]

Why Manual Operations is Outdated Before the advent of operations software, companies typically relied on manual methods to track their operations. This might include using paper-based forms and spreadsheets, as well as phone and email communication. For example: While these manual methods were effective for tracking operations in their time, they were often time-consuming, error-prone, […]

Service management software is designed to streamline and automate various aspects of service delivery, making it a valuable tool for organizations that provide customer service. Here are some typical applications of service management software: Field Service Management Service management software can manage field service operations, including scheduling, dispatch, and billing. It can help organizations improve […]

Designers and developers must maintain a balanced relationship when it comes to completing construction projects. While developers often wield the final say in the outcome of a project, designers play an integral role in bringing the developer’s vision to life. To this end, both parties must discover ways to collaborate effectively and keep a project […]

Business owners face the unique challenge of providing great service while maintaining profitability. Recent advancements in technology promise to make this task easier than ever, but an overreliance on tech can alienate customers and erode their trust. How can you use customer service technology in a way that’s productive? The key is to center it […]